Last Updated: January 1, 2026
At Ōzoku Matcha, we stand behind the premium quality of our product, which is why we offer a 30-Day Money-Back Guarantee to ensure your complete satisfaction. If you are not fully satisfied with your purchase, please review our refund guidelines below.
To initiate a return, you must contact our customer support team at support@ozokumatcha.com within 30 days of receiving your order. Please provide your order number and a brief explanation of the reason for your return. Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed return instructions.
For a full refund, the item must be returned in reasonably good condition. It shouldn't be fully consumed or altered. Packaging should be included with the return.
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original method of payment within 5-10 business days.
Return shipping costs are the responsibility of the customer unless the product is defective or incorrect. Original shipping costs are non-refundable.
If you receive a defective or damaged product, please contact us immediately upon receipt at support@ozokumatcha.com with a description and a photograph of the issue, and we will promptly ship a replacement at no cost to you.
For questions or assistance regarding refunds, please email support@ozokumatcha.com.